Business Number (BN): 739158204
Last Updated: 2025-05-16
At WatchTopCraftTop, privacy and precision go hand-in-hand. Whether you're commissioning a bespoke timepiece or trusting us with a heritage restoration, we treat your personal information with the same meticulous care we apply to our craft. This Privacy Policy outlines how we collect, use, and safeguard your information under Canada’s PIPEDA, and where applicable, the GDPR.
WatchTopCraftTop provides bespoke luxury watchmaking, vintage restoration, and high-end timepiece repair services. We also supply premium parts and offer client support to collectors, enthusiasts, and owners of luxury watches worldwide.
We may collect the following types of data:
Contact Details: Name, email, phone number, mailing and billing addresses
Order Details: Watch specifications, repair history, materials requested, insurance documentation
Payment Data: Invoices, transaction confirmations (securely processed via third-party platforms such as Stripe or PayPal)
Customer Preferences: Style, materials, budget range, brand interests (if voluntarily provided)
Digital Info: IP address, browser type, and interaction with our website or client portal
We use your data to:
Fulfill custom orders and perform repairs with traceable documentation
Communicate project updates, timelines, and delivery details
Maintain historical records for warranty and archival tracking
Manage invoices and ensure legal compliance (e.g., insurance, taxation)
Offer tailored aftercare or notify you of service intervals
We do not sell or rent your information to third parties.
If you are based in the EU/EEA/UK, we collect and process your data based on:
Consent – for updates, design surveys, or optional tracking
Contractual necessity – to manufacture or repair items per agreement
Legal obligation – for recordkeeping and tax reporting
Legitimate interest – to manage our customer relationships and protect client assets
Under PIPEDA and GDPR (if applicable), you may:
Request access to your personal data
Ask us to correct, update, or delete your data (where legally permissible)
Withdraw consent for optional services
File a complaint with the Office of the Privacy Commissioner of Canada or your local data protection authority
To make a request, contact: [email protected]
We implement multiple layers of protection:
SSL encryption across all digital communication
Access control on internal records and customer files
Secure data backups for ongoing projects and warranty tracking
Insurance-compatible records for luxury asset documentation
We retain client and product records:
For 10 years to support future restoration, resale authentication, or insurance verification
As long as required under provincial and federal tax laws
Securely archived with anonymization after retention expires (where applicable)
Client data, including from international buyers or collectors, may be stored in Canada. Canada has an adequacy decision under the GDPR, ensuring data protection equivalence.
Where needed, we use:
Standard Contractual Clauses (SCCs)
Privacy-compliant cloud platforms (e.g., EU-hosted secure storage)
WatchTopCraftTop
📍 Boyd Park, 1100 College Ave, Winnipeg, MB R2X 2X2, Canada
📧 [email protected]
📞 +1 (204) 960-0432
BN: 739158204